At Dash Transfers, we strive to ensure every order meets your expectations. We understand that sometimes issues may arise, and we are here to help resolve them.
Eligibility for Refunds and Returns
- Notable Errors by Our Company: If your prints contain a significant error made by us, you may be eligible for a refund or return.
- Customer-Created Errors: Unfortunately, we cannot provide refunds or returns for errors resulting from incorrect customer-provided information or designs.
Please note, all refund and return requests are evaluated on a case-by-case basis and are subject to the discretion of our management team.
Forms of Refunds
Should your request for a refund be approved, we offer the following options:
- Reprints: We will reprint the entire order to correct the error.
- Partial Reprints: If the error only affects part of your order, we will reprint the affected items.
- Stored Credit: You may opt for stored credit, which can be applied to future purchases. Stored credit is valid for 30 days from the date your request is accepted.
We value your business and will work diligently to ensure any issues are resolved to your satisfaction.